Victim Support Services Transition to the STAR2 Information System
In mid-January, victim support services began operating in the Social Services and Benefits Data Register (STAR2), replacing the previous Social Protection Information System (SKAIS). As a result of this update, all necessary victim support data is now consolidated into a single system, eliminating data duplication and manual entry. This means a significant time-saving for staff and faster, more efficient service for those in need of support.

The transition immediately improves conditions for collaboration between institutions and, with future developments, will further enhance network-based cooperation between the Social Insurance Board (SKA) and local governments. The migration to STAR enables quicker assistance for victims, ensures stronger data security, and creates better conditions for case-based cooperation.
Since the outdated information system has been replaced with a modern solution, the amount of legacy software in use by the government has been reduced. Victim support services that have now transitioned to STAR include the core victim support service (including MARAC), the mediation service (TÕ), the support service for victims of human trafficking, the service supporting individuals to disengage from violent behavior, and the psychosocial crisis support service.
What is STAR?
STAR, or the Social Services and Benefits Data Register, is a national information system designed to support social work by centralizing all necessary information in one place. It is a key tool for social workers, significantly reducing time spent on documentation and administrative tasks, allowing them to focus on the most important aspect of their work—helping those in need.
The development of STAR began on April 1, 2010, and the first services within the STAR2 system were introduced in 2022, including the preliminary assessment of a child’s need for assistance, the assessment of adult support needs, and the exchange of disability-related information for children and adults.
The transition of victim support services to STAR was carried out in cooperation between the Social Insurance Board (SKA), the Health and Welfare Information Systems Centre (TEHIK), and development partner Iglu OÜ. Preparations for the transition began nearly seven years ago with initial needs assessments and in-depth analyses. Now, a long-term development process has successfully reached completion.