Our projects

The e-service developed for the Social Insurance Board helps people to get the needed medical appliances faster and cheaper. We no longer work with data on paper. This is more convenient for our customers and our employees and ensures that the service is received faster.  

In the internet-based self-service of the Social Insurance Board, people can conveniently manage the services and benefits offered for them.

EESSI (Electronic Exchange of Social Security Information) is an information system for the electronic exchange of social security data between the national authorities of the European Union and the European Economic Area in the field of social protection and health.

Estonia's first proactive, automatic e-service that is fast, easy and convenient, created in order to help families in their happiest, but also the busiest time. The new solution created for the Social Insurance Board provides parents with a quick and easy way to receive benefits provided by the state. How it works It is a proactive service the goal of which is save parents’ time as much as possible. Upon registering of a child in the population register, automatic processes are started in the information system of the Social Insurance Board, where data from various databases are used to check whether the parent is entitled to support, and a pre-filled offer is made automatically. The offer will be sent to the parent via e-mail, and they are directed to the self-service. In the self-service, both parents can check the offer and choose the best option for their family by confirming the offer.   The e-service for family benefits has been created with a technology that supports micro-services, which made it possible to apply the offer-based approach to the support for the parent of a child with special needs during the emergency situation. 

STAR – the registry for social services and benefits – is a state information system for organising the kind of social work where complex services and benefits concerning various areas of life are implemented in order to solve a person's problems. In the vision of TEHIK, STAR is the tool and efficient aid to a social worker which reduces the time spent on documentation and managing issues and enables the social worker to concentrate on the most important part of their work – helping a person in need.

The maintenance allowance of up to 100 euros is paid by the Social Insurance Board to a child or his or her guardian whose parent or parents do not fulfil the maintenance obligation on the basis of the Family Benefits Act. At the moment, maintenance allowance can be applied for through court proceedings or execution proceedings. Due to the amendment to the Family Benefits Act, the payment of maintenance in case of bankruptcy proceedings will be added. This means that maintenance will be paid to children whose parents are involved in bankruptcy proceedings.

The solution 50% of people who turn to the Social Insurance Board with their concerns use e-channels for this purpose. Therefore, it may be concluded that clients are ready to use the self-service environment, if it had the information needed by the users. 20% of the inquiries are unnecessary in essence: questions about the payment, the amount, and the transfer of the benefits, etc. The purpose of the solution is to prevent the questions by the clients. The fragmentation of the current system does not allow the Social Insurance Board to switch to customer-centred service. Our goal is to solve the following problems:

In order to find the best solution for assessing human performance and health status as quickly and conveniently as possible, and by reusing existing data, TEHIK conducted an analysis to develop the first phase of the introduction of assessment information based on the International Classification of Functioning, Disability and Health (ICF).

There are approximately 320,000 persons in Estonia to whom the state is paying monthly pensions. This number is increasing, as the population is aging. Another noticeable trend is the mobility of people (working, living and receiving pensions in other countries). Starting from 2021, the customer can use the option of a flexible pension, meaning that the volume of compensations, suspensions, extensions and other actions per user have been increased. There are over 100 types of benefit solutions