Family benefit e-service
Estonia's first proactive, automatic e-service that is fast, easy and convenient, created in order to help families in their happiest, but also the busiest time. The new solution created for the Social Insurance Board provides parents with a quick and easy way to receive benefits provided by the state.
How it works
- It is a proactive service the goal of which is save parents’ time as much as possible.
- Upon registering of a child in the population register, automatic processes are started in the information system of the Social Insurance Board, where data from various databases are used to check whether the parent is entitled to support, and a pre-filled offer is made automatically.
- The offer will be sent to the parent via e-mail, and they are directed to the self-service.
- In the self-service, both parents can check the offer and choose the best option for their family by confirming the offer.
- The e-service for family benefits has been created with a technology that supports micro-services, which made it possible to apply the offer-based approach to the support for the parent of a child with special needs during the emergency situation.
Why is it needed
The e-service for family benefits affects a large part of the Estonian population - during the year when the e-service has been used, we have sent almost 30,000 offers to new parents, of which 84% of parents have checked in our self-service.
Latest developments
The latest developments: in July 2020, we launched the service of fathers’ parental benefit, which enables fathers to use paternity leave. Up until April 2021, we will improve the service of family benefits with different possibilities.
The e-service for family benefits affects a large part of the Estonian population - during the year when the e-service has been used, we have sent almost 30,000 offers to new parents, of which 84% of parents have checked in our self-service.
The style book of the Information System Authority (Veera) has been used as the visual and conceptual basis of the self-service. End users were included in the design process, and WCAG requirements were taken into account. The components created during the project are divided into the state code repository.
The family benefits service is cloud-ready, because the information system of the Social Insurance Board (incl. the family benefits service) is housed in infrastructure that meets the basic requirements of the Estonian Government Cloud.
Other contributors
- Nortal
- Trinidad Wiseman